Frequently asked questions

Everything you need to know about canal cruises in Amsterdam. Can't find what you're looking for? Contact us.

Booking and payment Tickets and confirmation Departure points Cancellations and refunds Children and accessibility Weather Groups and private charters Combination deals

Booking and payment

Tickets and confirmation

Departure points

Cancellations and refunds

Children and accessibility

Weather

Groups and private charters

Combination deals

Still have questions?

Our team is available 7 days a week to help with bookings, group inquiries and general questions.

Frequently asked questions

Booking and payment

How do I book a canal cruise?

What payment methods do you accept?

Are prices per person or per boat?

Do you offer group discounts?

Tickets and confirmation

How do I receive my tickets?

Can I buy tickets at the departure point?

I haven't received my confirmation email.

Departure points

Where do the cruises depart from?

How early should I arrive?

Can I switch departure points after booking?

Cancellations and refunds

Can I cancel my booking?

How long does a refund take?

What happens if the cruise is cancelled by the operator?

Can I reschedule my booking?

Children and accessibility

Are canal cruises suitable for children?

Are cruises wheelchair accessible?

Are service animals allowed?

Are pushchairs/strollers allowed on board?

Weather

What happens if it rains?

When is the best time to cruise?

Are blankets available on open boats?

Groups and private charters

How many people can join a group booking?

Can we bring our own food and drinks on a private charter?

How far in advance should we book a private charter?

Combination deals

What are combination deals?

Do I have to use both on the same day?

Can I choose the cruise departure time separately?

Still have questions?